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Privacy Policy

Last updated: January 2026. This policy describes how BetterWorld Technology collects, uses, and protects the information you share with us.

Information We Collect

We collect information you provide directly to us when you fill out contact forms, request services, or communicate with our team. This includes name, email address, phone number, company name, and information about your technology environment relevant to service delivery.

How We Use Your Information

We use the information we collect to respond to your inquiries, deliver the services you have engaged us for, send service-related communications, and improve our operations. We do not sell your personal information to third parties.

Data Protection

We maintain administrative, physical, and technical safeguards appropriate to the sensitivity of your information. Our environment is SOC 2 Type 2 accredited. Data is encrypted in transit and at rest across all systems we operate.

Third-Party Services

We use third-party service providers to operate our business. These providers are contractually required to protect your information and use it only for the purposes for which it was disclosed. We do not permit third parties to use your information for their own marketing purposes.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or delete personal information we hold about you. To exercise these rights, contact us at [email protected]. We respond to all privacy requests within 30 days.

GDPR

For individuals in the European Economic Area, BetterWorld Technology processes personal data under the legal bases of contract performance, legitimate interests, and consent where applicable. You have the right to data portability, restriction of processing, and to lodge a complaint with a supervisory authority.

CCPA

California residents have the right to know what personal information we collect, the right to delete personal information, and the right to opt out of sale (we do not sell personal information). To submit a CCPA request, contact [email protected].

Changes to This Policy

We may update this policy periodically. We will post the updated policy on this page with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact

For questions about this policy or to exercise your privacy rights, contact our privacy team at [email protected] or call (866) 583-8122.

BetterWorld Technology FAQ

Common Questions About Our IT Services

BetterWorld Technology is a Certified B Corporation — one of fewer than 10 MSPs in North America to hold this designation. We operate under a true partner model, meaning your account has a dedicated advisor, not a ticket queue. Our 98% client renewal rate and 90%+ CSAT scores reflect a service model built around outcomes, not SLAs.
We serve healthcare, financial services, manufacturing, nonprofits and associations, education, legal services, government contractors, private equity-backed organizations, and Act 60 companies in Puerto Rico. Each industry engagement is built around its specific compliance framework — HIPAA, SOC 2, CMMC, FERPA, or PCI DSS.
We serve organizations from 25 to 2,500 users. Our sweet spot is the growth-stage organization that needs enterprise-caliber IT leadership without the overhead of a full internal team. We also co-manage environments alongside existing IT departments.
Our headquarters is in Oak Brook, Illinois, outside Chicago. We have offices across 30+ US cities and serve clients in 11 countries. Most client work is delivered remotely with on-site support available in all major metro areas.
Yes. BetterWorld Technology holds an active SOC 2 Type 2 certification, independently audited annually. This means our own security controls — access management, change control, availability, and confidentiality — are verified by a third-party auditor. We share our attestation report under NDA.
Response times are defined in our Service Level Agreement. Critical priority issues (systems down) receive a 15-minute response. High priority issues receive a 1-hour response. Standard requests are addressed within 4 business hours. Emergency after-hours support is available 24/7 for clients on applicable plans.
Yes. We work alongside your existing vendors, software platforms, and internal teams. We do not require rip-and-replace of tools you are already invested in. Our role is to manage, optimize, and secure your environment — not to sell you a specific product stack.
Newsweek
Most Reliable 2026
|
CRN
MSP Elite 250
|
Real Leaders
Top Impact Company
|
Clutch
Top MSP — Global
|
Certified
SOC 2 Type 2
|
Certified
B Corporation
|
Newsweek
Most Reliable 2026
|
CRN
MSP Elite 250
|
Real Leaders
Top Impact Company
|
Clutch
Top MSP — Global
|
Certified
SOC 2 Type 2
|
Certified
B Corporation
|

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